What this agent does
Support Desk is the reference agent Algen built to show the AgentStripes journey in the open. It started as a quick prototype and was improved one capability at a time; every step was checked and the records are public. It answers customer questions from the help articles in data/kb.json, looks up orders in data/orders.json and can issue refunds, but only after a person approves each one. Refunds over 200 need a manager. It hands address changes, cancellations and legal or medical questions to a person. The order data is made-up demo data. Don't point it at real customer data without a review. Disclosure: the agent, the AgentStripes method and the Agent Hub listing are all by Algen.
Capabilities
- Searches the shop's help articles
- Looks up one order by its ID
- Issues a refund after a person approves it
Boundaries to understand
- Immutable version and acquisition attribution
AgentStripes for this release
Rated from the code at AlgenAI/agentstripes-reference-agent, profile 2026.1. Each rating cites the code.
Stripes describe how this version is built and what evidence backs it. They are not a star rating or a guarantee that an agent suits every deployment.
Delivery and setup
- Delivery type
- Algen package
- Digest
- sha256:94a718886476983e1650e443d6deb957c4bff4b6b65b9139c3ae297b8047ee60
- Entrypoint
- agent:run
- Studio compatibility
- Unconfirmed
- Runtimes
- python/3.11, langgraph/1.2
