What this agent does
Deterministic support triage with a documented taxonomy, low-confidence manual fallback, optional LangGraph orchestration, no customer-reply capability, and a mandatory named human routing decision.
Capabilities
- Classifies one bounded support request and recommends a route for human decision.
- Records a named confirm, change, or reject decision without sending replies or modifying tickets.
Boundaries to understand
- No declared outbound network access
- No declared runtime secrets
- Immutable version and acquisition attribution
Assessment for this release
ASCEND M2 · Statically governed
Assessment applies only to version 1.0.0 and the recorded evidence gates.
Risk is shown separately as Moderate. An ASCEND level is not a star rating or a guarantee that an agent is suitable for every deployment.
Delivery and setup
- Delivery type
- Algen package
- Digest
- sha256:c38ee5cf17396a567e0843215f08bb78db4919aa4987ebfc9a33543fd9cf45c5
- Entrypoint
- customer_support_triage.cli:main
- Studio compatibility
- Unconfirmed
- Runtimes
- python/3.11, langgraph/optional
